Engineer - Site Reliability

Overview:

The Company

Presight is an ADX-listed public company with Abu Dhabi based G42 as its majority shareholder and is the region’s leading big data analytics company powered by GenAI. It combines big data, analytics, and AI expertise to serve every sector, of every scale, to create business and positive societal impact. Presight excels at all-source data interpretation to support insight-driven decision-making that shapes policy and creates safer, healthier, happier, and more sustainable societies. Today, through its range of GenAI-driven products and solutions, Presight is bringing Applied AI to the private and public sector, enabling them to realize their AI strategy and ambitions faster.

The opportunity

Looking for a performance-driven, focused and committed individual with a proven track record for the role of Engineer-Site Reliability for Presight.

Responsibilities:

• Be responsible for the O&M of our products on daily basis.
• Be responsible for front-line customer management for any incident reported & take necessary actions.
• Ensure maximum uptime of our deployments and perform any required system update in the form of patches, hotfixes or upgrades.
• Be part of the escalation, issue triage and technical support processes & be a part of Incident management.
• Be assisting with prioritization of technical issues, escalations to engineering team, and coordinating resolutions with our clients.

• You are for monitoring, supporting, and administering production environment with initial onboarding, upgrades and recovery for bare metal & Cloud environments.
• You are detailed, designing and maintaining automation code for deployment and configuration of systems (Infrastructure & Application) and services.
• Follow production deployment procedures and design the best technical approach with network and security compliance.
• Follow production support processes to document day to day support activities, contribute to knowledge base.
• You transform ambiguity into clarity.
• You enjoy collaborating in a multicultural and diverse environment that expands to include various geographic locations by using cutting edge technologies.
• You have stellar communication skills, effectively expressing yourself. You convey and receive information in a clear, credible, and consistent manner.

Comply with QHSE (Quality Health Safety and Environment), Business Continuity, Information Security, Privacy, Risk, Compliance Management, and Governance of Organizations policies, procedures, plans, and related risk assessments.

Qualifications:

• Eight (8) years of product administration experience in Linux (RHEL, CentOS, Debian & Ubuntu) based environment.
• Must have a minimum of five (5) years of relevant experience as a Hadoop administrator with an Expert level knowledge of Cloud Operations.
• Must have prior Big data platform using automation tools like Ansible, Helm Charts.
• Must have knowledge of best practices for Data Warehousing including business intelligence, and business continuity planning.
• Hands-on experience with Monitoring platforms Zabbix, Grafana, Working with data delivery teams.
• Responsible for implementation and ongoing administration of applications in Air Gapped infrastructure.
• Competency in Linux administration (security, configuration, tuning, troubleshooting and monitoring) & Basic Networking troubleshooting.
• Private Cloud, Public Cloud & Hybrid Cloud
• Experience working in an Agile environment

What we look for:
If you are a performance-driven, inquisitive mind with the agility to adapt to ambiguity, you will fit right in. You should be eager to explore opportunities to build meaningful collaborations with stakeholders and aspire to create unique customer-centric solutions. Bias for action and a passion to conquer new frontiers in the Big Data Analytics space is at the heart of the Presight community.
 

What working at Presight offers:
Culture: An open, diverse and inclusive environment with a global vision that encourages personal growth and focuses on ground-breaking, industry-first innovations.
Career: Accelerate your career through high-impact projects and access to resources for continuous growth and learning opportunities.
Rewards: A competitive remuneration package with a host of perks including healthcare, education support, leave benefits and more.