Manager - Training & Change Enablement Services

Overview:

Inception is leading a transformative initiative to deploy a global AI technology across Abu Dhabi’s key sectors, including Government, Education, and Enterprises.

As Manager – Training & Change Enablement Services, you will define and scale Inception’s service offerings that drive adoption of AI solutions. This is mainly a service-building and orchestration role: you will set strategy, shape a scalable portfolio, establish delivery standards, and build/lead an ecosystem of partners and vendors to deliver training and change management services. You will also co-deliver new or strategic services alongside partners (e.g., pilots, executive enablement), ensuring quality and measurable impact.

About Inception

Inception, a G42 company, is the region’s leading innovator of AI-powered domain-specific as well as industry-agnostic products, built on a rich heritage of research and development. Within the G42 ecosystem, Inception functions as the core intelligence layer – transforming data and compute infrastructure into real-world, applied AI solutions. Beyond its commercial endeavours, Inception is committed to creating positive societal impact. For more information, please visit www.inceptionai.ai

Responsibilities:

1) Service Portfolio Strategy & Roadmap (Training + Change)

· Define the training and change enablement service portfolio (e.g., adoption strategy, role-based learning journeys, champions programs, comms toolkits, train-the-trainer, onboarding, governance and measurement).

· Develop a multi-sector enablement strategy aligned to program goals across government, education, and SOEs.

· Build a service roadmap informed by user needs, sector-specific requirements, and evolving GenAI capabilities.

· Establish service packaging, delivery models, and standards that make offerings repeatable and scalable.

2) Partner & Vendor Ecosystem (Selection, Onboarding, Management)

· Identify, evaluate, and onboard vendors and delivery partners (training providers, change consultancies, content studios, LMS/LXP platforms) to scale execution.

· Define scopes of work, delivery expectations, and SLAs/KPIs; contribute to procurement processes and contract governance in partnership with internal functions.

· Manage partner performance through a structured cadence (QBRs, quality reviews, outcomes reporting), ensuring consistent experience and results.

3) Delivery Governance, Quality & Enablement Operations

· Create and maintain playbooks, templates, and toolkits for delivery partners (facilitation guides, adoption plans, communications assets, evaluation frameworks).

· Ensure consistent quality through QA processes, content standards, and alignment to Inception’s methods and brand.

· Implement measurement frameworks to track participation, proficiency, adoption, and business impact; use insights to continuously improve services.

4) Solution Design for Strategic Engagements & New Services

· Co-design enablement and change approaches for strategic clients and priority rollouts; translate stakeholder needs into deliverable service plans.

· Lead or co-lead pilot engagements and new service launches with partners (e.g., first-of-kind programs, executive enablement, sector-specific enablement).

· Establish “train-the-trainer” models to enable client and partner teams to deliver at scale.

5) Stakeholder Engagement & Advisory

· Act as a trusted advisor to program leadership, product teams, and client stakeholders on adoption risks, change impacts, readiness, and engagement strategy.

· Build stakeholder alignment across business, technology, HR/L&D, and communications teams to ensure cohesive adoption

Qualifications:

Bachelor’s or Master’s degree in Education, Learning & Development, Organizational Development, Business, or related field.

· 6–12 years of experience in enablement, training, and/or change management - ideally including building programs at scale across multiple stakeholders or sectors.

· Demonstrated experience with vendor/partner management, including selection, onboarding, governance, and performance management.

· Strong capability in service design and program strategy (creating repeatable offerings, playbooks, standards, and operating models).

· Experience working with digital transformation, technology adoption, or AI/analytics programs is strongly preferred.

· Change management credentials (e.g., Prosci/ACMP) are a plus.

What We Look For

A service-builder who can balance strategy with pragmatic execution through partners. You are comfortable:

- You are comfortable operating in ambiguity, setting direction, and building the ecosystem and mechanisms (standards, governance, KPIs) that scale delivery.

- You can translate complex AI concepts into adoption-ready services and influence senior stakeholders across government and enterprise environments.

- You are able to operate independently and are used to take ownership of a problem end-to-end.

- You have a flair for anticipating problems before they happen.

- You are able to demonstrate simplicity, systemic thinking and reliability.

What Working at Inception Offers

· Culture: Inclusive, collaborative, and innovation-driven work environment.

· Career: Exposure to cutting-edge AI projects and structured professional development opportunities.

· Work-Life: Flexible, hybrid work policy to balance professional and personal life.

· Rewards: Competitive remuneration with healthcare, leave benefits, and other perks.