Lead Specialist - Cyber Operations Management

Job Purpose

The Lead Specialist – Cyber Operations Management plays a critical role in managing and optimizing the IT environment, focusing on infrastructure, security, and seamless operations. They provide technical support to CPX’s clients, including responding to incidents and service requests.

Infrastructure Management: The lead specialist oversees the installation, configuration, maintenance, and troubleshooting of hardware, software, servers, and network devices. Their goal is to ensure the reliability, security, and optimal performance of the organization’s IT infrastructure.

Job Responsibilities

Key Responsibilities

• Provide day-to-day L2 / L3 operational support, including responding to incidents, service requests, and tasks
• Maximize performance by monitoring the infrastructure, identifying and resolving bottlenecks, troubleshooting problems/outages, and suggesting improvements
• Secure infrastructure by establishing and enforcing policies, defining and monitoring access
• Reporting operational infrastructure status by gathering and prioritizing information
• Maintain infrastructure health checks, and proactively take actions to minimize downtime and performance issues
• Ensure the backup of the services as per the backup policies defined.
• Proactively ensure the highest levels of systems and infrastructure availability
• Write comprehensive technical reports, including assessment-based findings, outcomes, and propositions for further systems enhancement
• Liaise with vendors and other IT personnel for problem resolution
• Support other teams for performance/availability issues
• Ensure compliance with all approved ITSM policies and processes
• Participate in the preparation and improvement of CTA Service Management policies, procedures, and guidelines
• Actively participate in new projects and onboarding new customers
• Work collaboratively with other technology experts to shape the future of our services and to bring positive changes
• Maintain excellent communications and customer services skills to effectively understand client needs, and explain technical concepts both technically and non-technically.
• Stay up to date with new and emerging technologies to support transformation and growth.
• Lead and mentor the team members.

Job Specifications

Skills/Certifications (Technical & Non-Technical)

Preferred Certifications/Training:

• Microsoft Certified Systems Engineer
• Microsoft Certified Systems Administrator
• Cloud Providers (Azure, AWS, Google, G42)
• ITIL v3 Foundation or higher
• CCIE/CCNP (Enterprise and/or Datacenter and/or Security)
• Palo Alto Networks Certified Network Security Engineer (PCNSA, or PCNSE)
• CompTIA Net+ or CompTIA Sec+

Soft Skills:

• Excellent verbal and written communication
• Flexibility and adaptability
• Emotional intelligence
• Attention to details
• Problem-solving
• Analytical thinking
• Accountability and responsibility
• Punctuality and attendance
• Organization
• Teamwork
• Presentation
• Reporting

Minimum Work Experience

10+ Years of Relevant Experience

Education

Bachelor’s Degree in Computer Science, Computer Engineering, Information Technology, Information Systems or High School Diploma and Solid Related Work Experience.

Additional Skills

Background:

• Hands-on Experience with the following:

• Core MS Windows Server (AD, DNS, DHCP, Group Policy Objects, File Servers, Print Servers)
• Experience with Virtualization
• Experience in NetSecOps
• Experience with Veeam backup
• Experience with Exchange and O365
• Experience with Veritas Enterprise Vault
• Experience with MS SQL
• Experience with SharePoint