Overview:

About Us

Core42, a leader in AI-powered cloud and digital infrastructure, is driving transformative technology solutions globally. Leveraging advanced resources and partnerships, Core42 empowers clients to harness sovereign AI infrastructure, especially in sectors with stringent regulatory needs. With a mission to redefine digital transformation, we combine sovereign capabilities with scalable, high-performance compute infrastructure, positioning itself at the forefront of AI innovation in the Middle East and beyond.

The Opportunity

We are seeking a Senior Specialist – Data Center Operations to lead and oversee critical data center activities, ensuring the highest levels of uptime, reliability, and operational performance. Acting as a subject matter expert, you will provide technical leadership, manage complex incidents, and drive continuous improvement across infrastructure operations.

Responsibilities:

Data Center Operations & Service Delivery

• Lead day-to-day data center operations, ensuring service excellence and uptime targets are met
• Oversee preventive and corrective maintenance across MEP and IT systems
• Monitor system health, performance metrics, and operational KPIs

Incident Management & Troubleshooting

• Act as the escalation point for high-priority incidents
• Lead troubleshooting, recovery efforts, and root cause analysis (RCA)
• Implement preventive measures to reduce recurring issues

Vendor & Maintenance Management

• Oversee vendor performance during deployments and maintenance activities
• Ensure adherence to SLAs, quality standards, and operational procedures

Governance, Risk & Compliance

• Conduct operational audits and ensure compliance with internal policies and regulatory requirements
• Maintain documentation including SOPs, EOPs, and infrastructure layouts
• Ensure alignment with Uptime Institute Tier standards

Continuous Improvement & Strategy

• Drive initiatives to improve operational efficiency, automation, and sustainability
• Support capacity planning and risk management activities
• Lead or support change management and operational projects

Team Leadership & Collaboration

• Mentor and train junior team members
• Collaborate with engineering, NOC, IT, security, and project teams
• Foster a high-performance, safety-focused operational culture

Qualifications:

Required

• 5+ years of experience in data center operations within mission-critical environments
• Strong hands-on expertise across MEP systems and IT infrastructure
• Proven experience managing high-impact incidents and escalations
• Advanced troubleshooting capabilities across electrical, mechanical, network, and server environments
• Experience with ITSM, DCIM, and monitoring platforms
• Strong communication, documentation, and stakeholder management skills

Preferred

• Uptime Institute – Accredited Operations Specialist certification (or ability to obtain within 6 months)
• Experience in capacity planning and risk assessment frameworks
• Demonstrated experience driving operational improvements and initiatives
• Leadership experience in mentoring or managing teams