Core42 is an Abu Dhabi based artificial intelligence and cloud computing company, uniquely positioned in the national ecosystem to develop and deploy holistic and scalable AI solutions to a wide range of clients. The Group`s business operations cover numerous industry verticals, including healthcare, smart city, energy, finance, infrastructure and data analytics.

Core42 has an active and extensive partnership network, connecting leading international organizations who complement our ecosystem and support our vision. Our partnerships range from strategic collaborations projects, joint ventures to direct investment by Core42.

Role

Seeking a quick-thinking, qualified NOC Operator to take control of uptime and availability of Core42 services across HPC and GPUaaS platforms through 24/7 troubleshooting & monitoring.

You will get to showcase your technical expertise and troubleshooting skills at one of the UAE’s fastest growing, high-visibility, high-tech, AI-centric organizations.

Responsibilities

You will support the Network Operations Manager in monitoring Core42’s networks, systems, storage, and datacenters using a wide variety of tools within a consolidated 24x7 Network Operations Centre.

• Manage and maintain Data Centre network, servers, and systems across multiple vendors, such as Cisco and Palo Alto.
• Perform network monitoring via systems such as Zabbix, Grafana, and Graylog.
• Diagnose, document, and escalate issues, ensuring end-to-end service provisioning.
• Participate within a 24x7 rotating duty shift roster.
• Coordinate with internal teams, field technicians, third-party suppliers, and ISPs.
• Create, update, and route trouble tickets, adhering to established workflows, ITIL and ISMS best practices.
• Provide critical service outage notifications and escalate issues for timely resolution.
• Monitor HPC and GPUaaS platforms status, offer support for software, network and hardware issues, monitor system alerts, and maintain customer relationships.
• Adherence to compliance policies, procedures & quality standards. Optimize the number of existing processes and solutions, ensuring turnaround time in trouble shooting and customer NPS expectations are achieved.

Qualification, Experience, Competence and Certifications 

• Experience as Network Engineer or Network Operations Centre Operator.
• Experience in assurance and/or fulfilment role within NOC.
• Capability to operate in a 24/7 shift allocation roster.
• Solid understanding of networking.
• Strong verbal and written communication skills in English, along with proficient computer literacy.

Ideally, you’ll also have

• Previous experience in NOC for Data Centre or 24x7 monitoring team.
• Hands on experience with Cisco IOS-XE and Palo Alto equipment.
• Hands on experience with Zabbix and Graylog.
• Hands on experience with other network vendors.